What information do we keep on file?
We will keep a record of the personal information that you provide to us.
What about Privacy?
Your privacy is important to us. Contact us to learn more about the collection and use of your personal information.
Is there any protection on the purchase?
A full 12 month warranty on all operating parts.
What are the Shipping Practices?
All goods ordered are shipped within 2 weeks from place of order. Freight costs vary for the large unit, based on the geographical location in Australia. Details are based on the pro-forma invoice before purchase.
If there is a shortfall of product due to unforeseen circumstance, the purchaser will be notified of the delay.
Transaction Currency (AUD$) and Payment Methods
Any purchased products on this website are invoiced in Australian Dollars (AUD$) and are subject to GST (Goods and Services Tax). Credit cards accepted are VISA and MasterCard only.
What should you do if you have a complaint?
We are committed to ensuring that the unit you have purchased meets your expectations.
If you have a complaint, do tell us by contacting us directly via email enquiries@vidainternational.
If in 14 days the purchaser is dissatisfied with the product purchased, please return the item for a full refund.